The Consumer Dispute Redressal Forum of Central Mumbai has ordered ICICI Lombard General Company Limited to pay the insurance claim amount of Rs 10 lakh, which the insurance claim had wrongly repudiated, to the consumer. The forum, in its orders, held that there was a deficiency in the services promised by the firm to its consumer, thus asked the firm to repay the insurance cover along with interest at the rate of nine per cent.The forum also levied an additional amount of Rs 10,000 each towards the mental agony suffered and the litigation charges incurred by the complainant.Pravinchandra Mohanlal Shah, a Bhandup resident, had purchased an insurance policy from the firm which was valid from February 2016 to February 2021. The policy, which was purchased in the name of his wife Vasundhara Shah, had mentioned that it provided death cover in the case of accidental deaths.In November 2016, Vasundhara had a fall and suffered a hip fracture for which she underwent a surgery. She was discharged from the hospital on December 11, 2016 but unfortunately passed away two days later. Pravinchandra sought death cover claim which the insurance had promised however the firm repudiated his claim.

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Insurance firm directed to repay with interest