The state Right to Services Commission (RTSC) has asked Maharashtra State Board of Technical Education (MSBTE) to simplify the duplicate mark sheet procuring process and make it “user friendly”. The directives were given when an applicant, who was told that his duplicate mark sheet was delivered “by post”, did not receive it for nearly five months.Prathamesh Sorte, an applicant seeking a duplicate mark sheet, had applied to MSBTE. His application was made online on June 28, 2017. When he did not get any information, he filed the first and then subsequently a second appeal. Since no decision was given, a third appeal was filed with the RTSC.While Sorte received the duplicate mark sheet before the hearing of his third appeal, the commission was informed during the hearing that he made four applications to get a copy of it.As per the information provided by MSBTE officials, the commission was informed that the applicant was told that he would get the mark sheet “by post”. However, “by post” means it is sent to a designated officer of the technical education and not to the home of the applicant, as assumed by many applicants.”The applicants assume that they would get their mark sheet at home when they read that it would be sent by post. What they have to do is go and collect the mark sheet from the place where the board sends it to. This tends to create confusion among many. Hence, we have asked for improvement in the format. We have also asked that the system of getting mark sheets be made more user-friendly,” said Swadheen Kshatriya, Chief of RTSC.Kshatriya passed the order on December 11, 2017 and directed Secretary, MSBTE to do all that is necessary.DNA could not reach Secretary of MSBTE.
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