<!– /11440465/Dna_Article_Middle_300x250_BTF –>A 36-year-old Mumbai-based businessman was allegedly bullied by a toll operator staffer at Talegaon toll booth on the Mumbai Pune Expressway, and claims he was asked to pay toll despite being an Electronic Toll Collection (ETC) tag holder. However, the toll operator, Mhaiskar Infrastructure Private Limited (MIPL), a subsidiary of IRB Infrastructure Developers Limited denied the allegations.Namit Furia said that he had to enter the non-ETC tag lane because normal traffic was plying in the ETC tag lane which led to a long queue. He alleged, “Usually even the non-ETC tag lanes have a scanner but it was not working in the lane I entered. I was asked to pay toll by a staffer named Amit Shringarpure which I denied.” Furia further alleged that he asked the staffer to use the hand scanner machine, and was not allowed to leave until he paid the toll by cash. “It was only after I denied to pay cash and argued for over 30 minutes that he got a hand scanner machine and let me to go.”The toll operator, replying to an email query from DNA, said, “We strictly deny the commuter’s allegations. It needs to be noted that all lanes at Talegaon toll booth are ETC hybrid lanes which can be used by ETC tag holders as well as non-ETC tag holders. The said commuter entered lane number 5 speedily due to which the tag could not be read.” The toll operator added, “The on duty official tried to explain and requested him to re-enter from another lane which he refused. The issue was then resolved by arranging a hand reader machine.”ELECTRONIC TOLLThe ETC tag is a computerised system which is integrated with electronic equipment installed at toll booths. It reads the radio frequency identification (RFID) tag from the vehicle’s windscreen and opens the barrier to let them pass.